(Photo - Tourism Ministry Quezon, Philippines)
Dear Bob - On behalf of the Province of British Columbia, I would like to congratulate you on your recent William Van Horne Visionary Award, presented to you by Tourism British Columbia and the Council of Tourism Associations of British Columbia (COTA) at the B.C. Tourism Industry Conference held earlier this year. I want to thank you for your role in developing British Columbia's tourism industry. It is your vision and creativity that led to the creation of the Tourism Industry Association of BC, which led to the eventual creation of COTA, a strong voice for tourism in our province. - *COTA now renamed TIABC
Sincerely Stanley B. Hagen, Minister
Tourism, Sport and the Arts
“The Queen has commanded me to thank you. The Queen hopes for great success and sends her best wishes to you.”
Kenneth Scott - Her Majesty’s Secretary
“Always enjoy our times together; the rewards of our friendship has always been the candour and the schemes.”
Rick Antonson – President/CEO Tourism Vancouver & Chair IACVB International Assoc. of Convention & Visitor Bureaus. Washington DC
“Your dedicated consultation and service with our hotel projects this 4 last years our families thanks you.”
Mr. H. Naya, President / Dr. Sen (Tea Master)
“ You are an awfully good hotel man. You did all the right things.”
Raymond Willie Jr.(Dallas)
" I have worked with Bob extensively and under the most difficult of circumstances. He has a strong substantive knowledge and understanding of technical issues, and, he is one of the best guys I know to have by your side in any battle.”
Michael Meyer (Hollywood California)
“ Dear Bob. Writing to you from Armenia with great love & respect. We are missing you so much! We are going to exceed your expectations and please, you also write to us when possible. The promotion of our next Silk Road Rally is going to start in December and will be run in August. Hasmik and Karen send you best regards! We are looking forward to seeing you soon again. Lots of good wishes, kind reflections and thoughts”. (Your students from Adventour Travel and Motor Club /Yerevan/Armenia)
The Management and Staff and the Membership of the Tourism & Hospitality Association of Guyana with the sincerest appreciation of your services
Teresa Bett Director
Robert Tuss, under service contract, was the recent Executive Director of Karate BC, British Columbia's only sanctioned organization for Karate in the Province of B.C. With over 130 Clubs and some 4,000 plus members Karate BC is recognized by Sport BC, The B.C. Provincial Government Community, Art & Sport Ministry, Karate Canada and holds World Karate Federation status."One of the most crucial tasks of the Executive Director is to help the Board of Directors with planning. Mr. Tuss was instrumental in ensuring that our recently completed 5 year Planning Session was a successful venture. Niche marketing was also a key topic. Mr Tuss was an invaluable participant." Dan Wallis, President - Karate BC
Exciting and Educational, Sept. 5 2014
Unbelievably addictive (Checkmate Armenia - Touch Move)
M.P. House of Commons
“ I would like to compliment you and all those that have been associated with completion of the interactive video systems and video displays. You should be very proud of your participation and I am glad it has worked out so well.”
David Podmore, President B. C. Pavilion EXPO 86/Jimmy Pattison Chairman
Dora Suazo President
CANATURH SPS Board of Directors
"Hi Bob. We've been emailing back and forth the past few days about the wording on a contract I've been preparing and it reminded me on how much I appreciate your extensive travel industry knowledge and our 30 years of friendship. You have often been helpful in keeping my mind focussed rather than allowing it to beat around a topic. You are very much appreciated, Bob. - George
George Bell President/Owner
Bell Tours & Travel
Ocean Park, British Columbia, Canada
Hi Robert…. I think you did some great things as they related to the BC Games and I know you had a great deal of enthusiasm for the Games.
KJM - BC Games Chair
JAKELINE SIERRA CHAVARRO
Jefe Dpto. Promoción y Desarrollo
Cámara de Comercio de Neiva, Colombia
“ The quality and diversity of the discussions at my table was extremely valuable. The occasion was precisely the right forum to advance creative and cooperative thinking among community members. Thank you for sharing.”
(Island Community Mayor)
“Thank you for your help, thank you for your attention. I’m sure your advises will help us to improve our business.”
Eduard Edokov/the General Director Alliance Marketing Group
Alatau Health Resort & Interlux Country Club (Central Asia’s only golf course)
“ It is not very often that a group of students will unanimously agree that one instructor stands out so significantly. We are imploring your return next year! Classes will be dull without you.”
B.C. Institute of Technology (B.C.I.T.) Students.
“ Thank you for your days with us. Now we are missing for our joint working days. Every time we will happy to see in Baku again. By for now Mr. Bob.”
Kamran. “ P.S. Got our IATA! Thank you for assistance."
Kamran Gajar/Director Global Travel Agency
“Hey Bob. I will keep you updated on the issues of our cooperation with the Tourism Minister. You are a very business orientated person and I like this approach a lot. You did a great job with these guys.”
Elnur Allahverdiev/Country Representative-
“ Dear Bob – You gave us new perspective within which to view the Tourism Program. Your enthusiasm and commitment were infectious. We will introduce the changes you have proposed. Our best wishes and see you."
Ester V. Tan Ed.D Vice-President for Academic Affairs
Foundation University – Philippines
" This is the third time I have had the pleasure of congratulating you for your efforts on behalf of the Canadian Executive Services Organization. At the request of the Foundation University in Dumaguete City in the Philippines, you were asked to develop a comprehensive curriculum and course syllabi for a hospitality, restaurant and tourism program and to conduct skills training for the faculty. My understanding is that your outstanding efforts were much appreciated.
Once again, thank you for your generous time and expertise."
John Cummins, Member Parliament, Canada
Hello, Robert! Your report for sure is very important, useful and helpful for us! We are trying to follow every your word and do our best to improve our business. Best regards, Russian girl Ann. Anna M Abdrakhmanova - Agency Translator
Sputnik Tours – Chelyabinsk Russia
“As staff, you all know I have purchased another hotel that will take up a considerable amount of my time over the next few months. During this transition period, Bob, as interim Managing Director, brings with him a history of extensive knowledge and experience in the hotel and tourism industry. We are privileged to have him aboard and have the opportunity to be able to work with him and benefit from his expertise. Focus will be on restructuring positions, teamwork and professional growth under Bob’s direction.”
Melvina White – Hotel Owner(British Columbia)
"Thanks Bob, you are AMAZING!"(Brenda Ireland MBA, Project Director - The Upper St’át’imc Language, Culture & Education Society (USLCES) Cultural Centre Project – Lillooet B.C. Canada)
Thomas Penny, Manager Corporate Systems.
(Government of Canada)
“ We would like to thank you for your earlier assistance in program development of the Foundation Program in Tourism Management and hope you are satisfied with the final product. Your continued support with our now formed Advisory Committee is welcomed.”
Leslie Triplett/Director of Management Studies.
(Simon Fraser University)
Grace M. McCarthy, Deputy Premier
(Province of British Columbia)
“ You have truly done a great job for us.”
Pat Jordan, Minister of Tourism (Province of British Columbia)
“ I have known Bob on a business basis for the past 34 years. First when I was a Bank Manager, throughout my tenure including Senior Divisional Executive in Bank’s regional headquarters, and in more recent years as a private sector businessman. I have never received any negative feedback from mutual contacts about his business ethics or character. A character yes, with a quick mind, logical thinker and one who embraces new ideas and concepts turning them into mainstream opportunities. I am quite prepared to recommend Bob to any endeavor he undertakes.
Brian Hann. Franchise/Consultant/Independent Business)
“Thank you profusely for your insight, graphic and ho holds barred techniques. I can’t believe the whole thing! What was I thinking before?Anonymous & rejuvenated Senior Executive (Ottawa, Canada)
“Thank you again for your very kind words. Your address was warm, meaningful and intuitive. Gordon *(Shrum) Grace *(McCarthy) and I enjoyed both your words, and our lunch together. I congratulate you on the Asia Pacific Project Bob. It is always a pleasure to work with you.”
Pat Carney, Senator
"You have gone overseas many times to assist developing countries:by my account, this was your fifth time to Armenia alone. It seems that your reputation has grown to the point where the people in Armenia request your advice and assistance. Kudos to you for sharing your experience and expertise to businesses throughout the world." John Cummins M.P. House of Commons (Canada)
John D. Kyle, PhD Dean School of Business
British Columbia Institute of Technology
“On behalf of the Economic Development Association of this Province I would like to thank you. Without your professional contribution our Spring Conference would not have been such a great success.”
Annemarie Koch, Conference Organizer
“You can be justifiably proud of your contribution and ultimately to the economic growth of the region and our province. You have helped create a memorable and worthwhile event that will benefit the entire community.”
Stanley B. Hagen, Minister. Regional and Economic Development
(Province of British Columbia)
John Cummins, Member of Parliament
Delta-Richmond East/ Canada
Managing Director – Dorchester Hotel – Dear Bob-
“Just a note to thank you for being such a gracious host. Your (Chef’s Table) was wonderful. Wasn’t our group unique? The conversation was lively, the atmosphere congenial and the “repas” was brilliant. My appreciation to the creator of such a superb dinner. It is so refreshing to see the business community have the opportunity to meet in such a pleasant venue. Once again Bob, Thank you.”
Nicole Ney/School District Director – Vancouver Island, British Columbia
Peter Armstrong Vice President & General Manager/Gray line,
(and - later – CEO/Founder The legendary ‘Rocky Mountaineer’ Rail Tours.) Canada
“Wow. I get it now! Thank you for pulling us out of the dark. There is something akin to shadow boxing here. Your skills Bob, kind of sneak up on you.”
Random – Industry Quote
“The effort, the knowledge and time you have given to us is gratefully acknowledged. Thank you for sharing Bob.” (Major Industry Competitor)
Thanks. Just admirable. One should learn from your tough motivation!
Hayk Antonyan, Yerevan, Armenia
"Robert, your many strengths and skills, such as international experience with knowledge of Asian and European cultures, and expertise in both marketing and operations all contribute to the Gappanna Estates (GENA Trading Group) way of doing business."
GENA TRADING GROUP/Gappanna Estates, Karnataka, India
Iychettiera M. Ganapathy, Managing Director
“ Dear Bob. Once again, thank you for the valuable contribution of your time, energy, and, above all, your years of knowledge and experience. You have been valued “goodwill ambassadors” for CESO and for Canada.”
(Gordon Cummings – President and Chief Executive Officer)
CESO International Services
Attention: H.E. Ambassador Mr. R. Lysyshyn
As a volunteer working in the Communications Department of the Canadian Executive Service Organization (CESO), I thought you might like to have a copy of a recent letter sent to a Canadian Member of Parliament. The assignment described is in a geographic area of interest to you.
SPECIAL CONSTITUENCY NEWS Mr. John Cummins, M.P.
Delta – Richmond East
Dear Mr. Cummins,
You will be interested to know about one of your constituents who recently completed an assignment for CESO. You may wish to mention this during your 60-second special announcement time in the House, and/or in your constituency newsletter, or send along a congratulatory note.
Mr. Bob Tuss went to Chelyabinsk, Russia, to work with a hotel focussed on health treatments, to improve management of its facilities and train staff in western standards of customer service. Bob assessed the current status of the property, operations, marketing techniques and customer relations, and wrote a report containing guidelines for management and marketing. He introduced western models of hotel management, marketing and customer services. Staff skills and the quality of housekeeping have improved. Bob emphasized the need for modernization of the sanatorium adjacent to the hotel and designed material for a “Day Spa.” He advised developing a partnership with tourism associations and the Chelyabinsk hospital to access potential guests.
CESO is celebrating its 40th anniversary. For all these years, volunteers like Bob, and other highly skilled individuals, have been using their professional expertise and experience to help others. CESO volunteers have put a human face on Canada through their assignments abroad and, beginning in 1969, through a series of national programs, have worked with Aboriginal peoples, women, youth and communities across Canada.
CIDA, INAC and hundreds of Canadian corporations and individuals support CESO. We are proud to be part of Canada’s effort to stimulate development in our country and in disadvantaged economies around the world. We thank you for your support of our initiatives and those of your constituent.
Paul van der Wel
President & CEO
Celebrating the year of the Volunteer
Bob - It's a real pleasure working with a VA who is both creative and accommodating! Your proposal was a good one, and I'm glad it worked out. Once again thanks for being so cooperative. Bruce Chambers - Canadian Overseas Executive Organization
The Tour guide/Director proposed is a very important contribution to CESO Assignments. Thanks for giving us this precious information manual.It is generous of you to give your time and share your expertise with those who are in great need of support.
Many thanks and best regards!
Jules Rheault CESO/CIDA
“ I shaved my legs for this? Thank you for your honesty. No one else told us the truth.”
Judy Parker Owner/Chez Michael Restaurant.
The TILLEY never fails you. Purchased in 1991 this amazing hat has seen it all. TILLEY's John Tilley signed this one and it is headed for a Collection Edition. New one is the Mash Up again with life time guarantee and a likely close companion on future travels.
DIFFERENCE COUNTS – “Graffiti & Testimonials” are random selections from written acknowledgements received un-solicited from colleagues and client’s.*There are numerous additional testimonials available as required.
HAVE PASSPORT/WILL TRAVEL